Hmrc business plan 2011-12 canvas checklist

However we note that under section 2. We also want to make it as easy as we can for you to get things right. More content on this topic Nevertheless Purpose, Vision and Way was the document which the HMRC staff themselves placed great store in so its elimination needs to be handled sensitively within HMRC itself when there is clearly unhappiness amongst staff members.

The former document was published in just when the initial version of Your Charter was the subject of public consultation and having two documents attempting to do the same job was at best confusing.

ICEAW: HMRC business plan “extremely aspirational”

It also comes at a time when there are public rumours of a potential strike of HMRC staff exasperated by enforced redundancies. HMRC is currently recruiting a replacement. We commented on those plans in a news posting In that posting we complained that Your Charter was not even mentioned so the latest Departmental Plan is an enormous improvement in that respect and does reflect the current HMRC commitment to continue to put customers at the heart of what they do with Your Charter as an important means to ensure that is the case.

The new strategic objectives are: It is rather odd that the department plan which covers the period from was only published inand cites the lead HMRC official as Dame Lin Homer who announced in January that she is standing down in the next couple of months.

It is all very well promising a super efficient digital future but the rest of us live in the here and now and we want appropriate service standards in real time, not sometime in the future.

Calendar year was a very unhappy time for customer service from HMRC and it is disappointing that this key measure of performance would appear to have been downgraded somewhat.

We welcome the fact that the previous Purpose, Vision and Way has been replaced by the new Mission Statement.

HMRC business plans

The Mission Statement states re Your Charter that: So within the next six weeks we should see published service targets and we sincerely hope that HMRC will again start publishing how well they have done by reference to those service targets.

Maximise revenues due and bear down on avoidance and evasion Transform tax and payments for our customers Design and deliver a professional, efficient and engaged organisation The equivalent objectives set out in the Business Plan two years ago, discussed below, were:— and this business plan explains how we’ll start to do this, by setting out how digital technology will change the way we all work.

All of this will have big implications for our people: what it will feel like to work for HMRC; the types of jobs we’ll be doing and the skills we need; and the kind of workplaces we’ll be based in. The Business of Her Majesty’s Revenue and Customs (HMRC) Her Majesty’s Revenue and Customs (HMRC) came into being on 18 Aprilas a result of the merger of Inland Revenue and HM Customs and Excise Departments.

HMRC’s headcount as of October iswhich. ICEAW: HMRC business plan “extremely aspirational” Posted on May 7, by Sail Solutions Leave a reply HMRC have published their business plan for the period and not everyone is impressed. The earlier Business Plan Two years ago, in MayHMRC published a Business Plan which was a much more detailed statement, 23 compared with the current 7 pages, as to what it aimed to achieve over the ensuing two years.

HM Revenue & Customs (HMRC)’s Knowledge and Information (KIM) strategy has lapsed. At the time of the progress review we noted that knowledge and information management was being championed business.

HMRC allocated the mandatory role of Information Asset Owner (IAO) at Director. Annex B - Business Investment Relief advance assurance checklist. Use this checklist if you want to ask HMRC to give you their view on whether a proposed investment can be treated as a qualifying investment.

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Hmrc business plan 2011-12 canvas checklist
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